Industries · Ecommerce
AI adoption for ecommerce brands.
Support that answers itself, catalog content at SKU scale, and creative that keeps up with your testing. Your team approves, the AI does the volume.
Where it pays off first
What we'd start with in ecommerce.
- 01
Support triage and replies
Answers order status, returns, and product questions from your policies and catalog; routes the rest with a summary attached.
Moderate
~12hrs / wk - 02
Catalog content at SKU scale
Writes and updates product descriptions and SEO copy in your voice for every SKU, ready for review.
Easy to adopt
~8hrs / wk - 03
Ad creative variants
Turns your winning ads into new variants and copy, so testing velocity is not limited by the design queue.
Moderate
~6hrs / wk - 04
Returns and refunds
Handles the routine cases end to end and escalates exceptions to a human with everything pre-filled.
Moderate
~5hrs / wk
Across all four, roughly 31 hours a week back. Figures are typical ranges, not a quote. Ask what yours would be
What it looks like in ecommerce
A Tuesday morning in the support inbox.
Routine tickets answered, the rest routed with context, the angry one flagged to a person. Illustrative.
After training
What your team will run themselves.
Adoption means your people own it. What changes for each role once training is done.
Support team
Before
Same twenty questions all day. Angry customers waiting behind them.
After
Handle the hard cases with context. Routine ones never reach the queue.
Catalog / content
Before
Copy-pasting descriptions, launches delayed by writing.
After
Review and approve. Launch in hours.
Founder / growth lead
Before
Creative bottleneck limits how much you can test.
After
Variants on demand. Weekly numbers on response time and CSAT.
The first 90 days
How it usually runs in ecommerce.
Week 1
Support inbox audit
We categorise a month of tickets. The top ten types are usually half the volume and the obvious first win.
Weeks 2 to 4
Support agent live on WhatsApp and email
Answering the routine half, routing the rest. Your team reviews replies for the first week.
Weeks 5 to 8
Team trained, catalog content next
Support staff learn to steer and correct the agent. Catalog or creative becomes the second workflow.
The full journey, step by step, is on how we work.
Results
Ecommerce work that stuck.
Tools
Inside the tools ecommerce teams already use.
No new software to learn. We wire the AI into what your team opens every morning.
Gmail
Slack
Stripe
Google Sheets
Notion
OpenAI
AnthropicQuestions
Common questions from ecommerce teams.
01Will the support agent sound like our brand?
It is built from your existing replies and tone guide, then tuned with your team during training. Most brands cannot tell the drafts apart after week two.
02What about angry customers?
Sentiment and order value are checked on every message. High-risk conversations skip the queue and go to a person with the full history attached.
03Can you work with Shopify and our helpdesk?
Yes. We connect to the store, the helpdesk, and your messaging channels. We confirm the exact stack in the assessment.
Other industries
Real estate
Logistics
Local services
Healthcare
Education
Ready to make AI part of how your business works?
Book a 30-minute discovery call. We’ll listen, tell you where AI pays off first, and be honest if it doesn’t.